Custom Order Process

To place a custom work order:

  1. A non-refundable deposit of $100.00 is required prior to the commencement of any design sketches or preparation of fabric swatches. The deposit for teams will vary dependent on the size of the team. Non-refundable deposits must be paid at the initial consultation. All deposits will be deducted from the custom order total invoice upon completion of the order. Payment of the non-refundable deposit may be made by cash, money order or credit card (Visa and Mastercard only).

  2. Once a deposit is received and verified, a sketch set will be developed for your perusal. Sketch consultation can be done in studio, by phone, by e-mail or by regular mail. When possible, elements from one sketch may be combined with elements from a second sketch to arrive at a costume design best suited to your needs.

  3. Once the design is finalized, fabric swatches will be collected and examined either in studio, by e-mail or through regular mail. Final fabric selection will be determined by customer preference and suitability for the chosen design components of your custom design.

  4. Once design and fabric elements have been confirmed, a price quote will be provided including all material and labour costs as well as the terms and conditions of the project, with a time frame for completion as per your specifications and needs. This price quote will be a maximum cost and will clearly outline what is included in the price quote. Applicable taxes and shipping and handling will NOT be included in the price quote.

  5. Before work can commence on your custom order, written confirmation of the quote is required. In addition, a further deposit equal to one-half (½) of the total cost must be received and confirmed. Payment may be made by credit card (Visa, Mastercard), cash or money order/transfer.

  6. Once the additional deposit and written confirmation have been received, physical work will commence on your custom design order. The time period for delivery will be a minimum of six (6) weeks from confirmation date unless stated otherwise in the confirmation correspondence. Allow additional time for special order fabric – ordering fabric may add a minimum of two (2) weeks to the production schedule. RUSH orders may be available at an additional cost and at the discretion of the designer.

  7. Once a design and price have been confirmed, any changes to the design elements or fabric choices may result in an additional charge above and beyond those charges outlined in the quote. It is important to ensure that all your concerns regarding your custom design have been addressed prior to commencement of production of your order.

PLEASE NOTE: Chianto’s workload varies significantly throughout the year. You are encouraged to place your order early to ensure delivery in time for your event and to avoid additional rush order charges.

Once production has commenced, the custom order remains the property of Chianto by Sheila until all outstanding balances have been paid in full and confirmed by Chianto. Any cancellation of a custom order by the customer will result in the forfeit of any and all deposits.